Overview
Effective after-sales service is crucial for maintaining customer satisfaction and operational efficiency. Turina Tech’s After Sales solutions provide comprehensive tools to manage service notifications and perform periodic maintenance, ensuring seamless operations and high-quality service delivery.
Company Profile
Client: Aksa Service and Spare Parts Inc.
Industry: Manufacturing (Electric Generators)
Aksa Service and Spare Parts Inc. is the after-sales service arm of Aksa Generator, which manufactures electric generators. The company needed a robust after-sales solution to handle service notifications and perform periodic maintenance of generators efficiently.
Challenges
- Manual Processes: Service operations were previously managed manually, leading to delays and inaccuracies in service data entry.
- Inefficient Service Tracking: Lack of real-time tracking for service calls and maintenance tasks resulted in inefficiencies and missed opportunities for proactive maintenance.
- Limited Planning Capabilities: Difficulty in planning and tracking service personnel, spare parts, and maintenance schedules hindered overall efficiency.
- Inadequate Integration: The absence of integration with production applications limited the ability to monitor and manage generator-related data comprehensively.
Solution
Turina Tech implemented a tailored After Sales solution for Aksa Service and Spare Parts Inc., focusing on the following key areas:
- Service Tracking: Enabled real-time tracking of incoming service calls and regular maintenance tasks through an integrated system.
- Service Information Forms: Provided handheld PCs and printers for service personnel to print service information forms on-site and enter data into the system immediately.
- Service Planning: Improved service planning capabilities, including spare parts planning and maintenance services tracking.
- Remote Monitoring: Integrated GSM modules for remote monitoring of generators, allowing for proactive maintenance and service planning.
- Personnel Tracking: Implemented handheld PC location services for tracking service personnel.
- Interactive Service Approach: Enabled an interactive service approach by determining generator needs through remote monitoring and system tracking, informing customers proactively.
- Financial Tracking: Managed invoiced and non-invoiced services, as well as collected and uncollected service charges.
- Comprehensive Integration: Integrated with production applications for comprehensive monitoring of all generator-related data.
Our Approach
Custom Implementation:
- Conducted a thorough analysis of Aksa Service and Spare Parts Inc.’s after-sales operations to identify specific needs.
- Designed a customized After Sales deployment plan addressing the unique challenges of the organization.
- Implemented the system in phases to ensure minimal disruption to daily operations.
User Training:
- Developed comprehensive training programs for service personnel to ensure smooth adoption.
- Provided ongoing support and resources to address any issues and optimize system usage.
Conclusion
Aksa Service and Spare Parts Inc. successfully transformed its after-sales operations with Turina Tech’s After Sales solutions, achieving significant improvements in efficiency, productivity, and customer satisfaction. The customized implementation and comprehensive training ensured a smooth transition and maximized the benefits of the new system, enabling the company to meet its operational goals and enhance service delivery.
Why Turina Tech?
Choosing the right software partner can transform challenges into opportunities for growth and increased efficiency. At Turina Tech, we turn struggles into strengths by delivering robust solutions that minimize financial risks, save time, and enhance operational efficiency. Our commitment to thorough testing, clear communication, and proactive support ensures that our solutions are reliable, secure, and seamlessly integrated. By addressing and resolving potential issues before they arise, we help you avoid disruptions and focus on what truly matters — achieving your business goals and driving success. With our experienced team and innovative approaches, you can trust Turina Tech to deliver exceptional results and exceed your expectations.
About Turina Tech Inc.
Turina Tech stands out as the trusted choice for businesses seeking tailored, scalable solutions, thanks to our 25 years of development expertise, over a decade of project management experience, and a team of talented professionals. Our customized systems enhance operational efficiency and productivity, providing real-time insights and seamless integration to drive significant improvements in performance and customer satisfaction. Choose Turina Tech for innovative solutions that ensure business success.
